Department | Contacts |
PCR | Jon K, Avelino G, John M |
Telecom | Joel D, Eric G, Aaron G |
Networking | Chris K, Juan A |
Billing | Linda G |
Banner | Rosemarie |
Isonas | Dustin, Chris K |
Type of Request | Type of Work Order | Contact |
Blue Phones (Blue Emergency Phones) | Alarms | Telecom |
Disable or reset alarm (fire or other) | Alarms | Telecom |
Install/Repair/Remove Panic Button | Alarms | Telecom |
New alarm code (staff/student) | Alarms | Telecom |
Panic button | Alarms | Telecom |
Add New Billing Id to Aimworx | Billing | Billing |
Add or change billing account | Billing | Billing |
Change Billing Information | Billing | Billing |
Add, remove, repair, or reset camera | Cameras | Telecom |
Install/Repair/Remove Security Camera | Cameras | Telecom |
Poster printing | N/A | Auxiliary Services |
Change Billing for a Port | Networking | Networking |
H: Drive Access | Networking | Networking |
Move Port | Networking | Networking |
Networking quote | Networking | Networking |
New/move port | Networking | Networking |
Repair or deactivate port | Networking | Networking |
Temporary Wi-Fi account | Networking | Networking |
Reports: Banner, Argos, Microsoft Access | No WO | Banner |
Forward Phone Calls | No WO | Helpdesk |
Registering RFID Card | No WO | Isonas |
Access Banner Argos MSAccess Reports | No WO/Banner | Banner |
Banner Updates & Upgrades | No WO/Banner | Banner |
Banner, Argos, Microsoft Access, BDMS, Workflow, Form Fusion, Intellicheck | No WO/Banner | Banner |
Errors in Banner, Argos Access or BDM | No WO/Banner | Banner |
Generate Banner, Argos or MSAccess Reports | No WO/Banner | Banner |
Login/Issues w/Workflow, Form Fusion or Intellicheck | No WO/Banner | Banner |
Modify Banner Account/Locked Out of Banner | No WO/Banner | Banner |
New Banner Account | No WO/Banner | Banner |
Setting Up NMT Custom Forms on Banweb | No WO/Banner | Banner |
Adobe Account Creation | PCR | PCR |
File Back Up or Restoration | PCR | PCR |
New Computer or tablet | PCR | PCR |
New Group Email or Add/Rem to/from Group | PCR | PCR |
New staff account | PCR | PCR |
New staff email | PCR | PCR |
Office move | PCR | PCR |
Paper delivery for Library | PCR | PCR |
Printer/scanner install or troubleshooting | PCR | PCR |
Room reservations for Gold | PCR | PCR |
Software or hardware quote/install/update | PCR | PCR |
Virus removal | PCR | PCR |
New AdminNet Account | PCR | PCR (Networking) |
Change Extension Name | Phones | Telecom |
Disconnect Phone Number | Phones | Telecom |
Move/Repair Phone/Phn Number | Phones | Telecom |
New Phone/Phn Number | Phones | Telecom |
New, move, or repair phone | Phones | Telecom |
Reset Voicemail Password | Phones | Telecom |
Spot lines | Phones | Telecom |
Email blast or mailing list | Web | Networking |